The Customer Experience Expert it is a field base position that will plan and implement omnichannel campaigns and activities to specific, targeted accounts/customers, cultivating relationships and identifying new opportunities.

You have responsibility for creating end-to-end, customer centric interactions and projects via a thorough understanding on customer preferences and priorities and designing customer experiences end-to-end through an integration of all sources of insights.

You will act as ambassador of customer experiences, driven by the ambition to create an exceptional customer experience.

Location: Denmark

Key Responsibilities:

• Accountable to drive sales at a national level.
• Responsible for customer engagement at a national level with high sense of autonomy and accountability.
• Good knowledge of regions stakeholders and ability to engage with them to develop value solutions.
• Identify and anticipate future customer need and deliver solutions through mobilizing right internal resources and stakeholders.
• Establishes and builds long-term trustful relationship with customers.
• Co-develop high-level customer experience roadmap: set prioritization rules and apply global guidelines.
• Owner of customer experience activities with the goal to constantly improve customer experiences.
• Customer journey owner who manages end-to-end customer experience, identifies gaps, and works with multiple cross-functional stakeholders to find practical solutions.
• Integrate external and internal insights into campaign development and design process.
• Enable independent evaluation of cross-channel experience and overview of whole journey.
• Reflect on learnings in new journey designs.
• Contribute to integration of country feedback to the cluster brand marketing.
• Monitor competitive activity and ensure that appropriate response strategies are formulated with involvement of relevant internal stakeholders and effectively communicated.
• Support of KOLs and customers on national and internal symposia and congresses.
• Responsible for achieving targets and assigned objectives.

Work relations:

The Customer Experience Expert will work closely with several internal and external functions and stakeholders

Qualifications:

• B.Sc. / M.Sc. in medicine or business management
• 3 years of successful track record in sales and/or marketing in a pharmaceutical organization.
• Preferably knowledge and experience in Oncology, Ophthalmology and Rare disease.
• Strong commercial acumen with high scientific competences.
• Team player, with autonomy and accountability.
• Experience in managing project activities/Good project management skills.
• Experience in campaign planning & delivery and end-to-end execution of customer experiences.
• Strong brand knowledge & customer centricity.
• Hands-on experience designing consumer journeys / experiences or other design thinking activities Experience in applying agile principles and fostering new ways of working.
• Creative, problem solving, strong analytical thinking and data-driven mindset.
• Strong communication and stakeholder management skills, natural ability to integrate in agile teams.
• Ability to produce high quality creative solutions from the customer perspective in a fast-paced environment.
• Innovative and strategic thinking.
• Ability to balance customer orientation with business objectives.
• Fluent in English and Danish, speaking / writing.

Bayer Nordic

At Bayer we always start by listening – because our customers are at the heart of everything we do. The needs of our customers and the challenges facing society inspire us to develop ideas that improve people’s lives. As part of the Bayer team, each of us needs to thoroughly understand and support our customers in order to deliver products and solutions that matter – now and in the future

Bayer Nordic is our regional organization for Northern Europe. You find us in Finland, Denmark, Norway, Sweden, Iceland and the Baltic countries, i.e. Estonia, Latvia and Lithuania. We are more than 1500 people who are passionate to make a difference.

In the Nordic region we have two global R&D and production sites, in Finland and Norway. The Turku-based production facility is one of the Group's global pharmaceutical production facilities, where medicines are manufactured in more than 130 countries. Over the last years Bayer has increased its investments, research activities and partnerships in the Nordics, and we are proud of being one of the most significant Life Science companies in the region.

Why Bayer? Because we’re a pioneer in the fields of human and plant health. Because we invent the solutions that will create a sustainable future for our planet. Because a career with Bayer means you can put your passion into practice and make an impact.

If you can match the above and want to pursue a career at Bayer we look forward to receiving your interest and application, for questions regarding the position please contact Henrik Gattermann Phone: +4560245373 mail: henrik.gattermann@medhouse.com